Privacy Policy

Like most website operators, Webiny collects basic non-personally-identifying information from Website visitors of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. We collect this information to better understand how visitors use the Website, to improve our Websites and experience for visitors, and to monitor the security of the Websites. From time to time, Webiny may publicly release non-personally-identifying information collected from Website visitors in the aggregate, e.g., by publishing a report on trends in the usage of the Website.

Webiny also collects potentially personally-identifying information like Internet Protocol (IP) addresses from visitors. Webiny does not use such information to identify or track individual visitors, however. We collect this information to understand how visitors use the Websites, to improve performance and content, and to monitor the security of the Websites.

Webiny may collect statistics about the behavior of visitors to our Websites. For instance, Webiny may reveal how many downloads can be attributed to a particular software version using aggregated statistics that contain anonymous user information only.

Webiny collects anonymous application usage data from each self-managed Webiny instance (Open Source, Business & Enterprise Edition). It is possible to opt out of application telemetry being transferred, and for self-managed Webiny instances, we do not track end users.

Telemetry data that is being collected include:

Users of the Websites may choose to interact with Webiny in ways that provide us with their personally-identifying information. In some instances, a User ID is generated for form and url tracking, page views, page pings and usage counts in order to ascertain product performance and development. The amount and type of information that Webiny gathers depends on the nature of your interaction with us, as well as the amount of information you choose to share. For example, we ask visitors who use our community slack group to provide a username and email address. We will also collect the information you provide with us in connection with creating an account on the Website. Profile information is shared publicly, as well as activity under your profile. If you report a security vulnerability to Webiny and request public acknowledgment, then we may publicly disclose the personal information you provided to us in connection with the report, including your name to fulfill your request for acknowledgment. In each case, Webiny collects such personally-identifiable information only insofar as is necessary or appropriate to fulfill the purpose of the user’s interaction with or request of Webiny. We will not disclose personally-identifying information other than as described in this Privacy Notice.

Visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent you from engaging in certain Website-related activities or being able to access and use certain features and services.

For details about what information is collected and with whom it is shared, please go to What Information Webiny Collects and Why.

As part of the services offered to you, for example through our Website, the information you provide to us may be transferred to and stored in countries outside of the European Economic Area (EEA) as we use remote website server hosts to provide the website and some aspects of our service, which may be based outside of the EEA, or use servers based outside of the EEA - this is generally the nature of data stored in “the Cloud”. It may also be processed by staff operating outside the EEA who work for one of our suppliers, e.g. our website server host, or work for us when temporarily outside of the EEA.

A transfer of your personal data may happen if any of our servers are located in a country outside of the EEA or one of our service providers is located in a country outside of the EEA. If we transfer or store your personal data outside the EEA in this way, we will take steps with the aim of ensuring that your privacy rights continue to be protected, as outlined in this privacy policy and in accordance with the DPA and GDPR. If you use our service while you are outside the EEA, your personal data may be transferred outside the EEA in order to provide you with these services.

We do not use or disclose sensitive personal data, such as race, religion, or political affiliations, without your explicit consent.

We may disclose your personal data outside of our group: (a) in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets; and (b) if Webiny’s business is bought by a third party, in which case personal data held by it about its customers will be one of the assets to transfer to the buyer. However, any such transfer will only be on terms that the confidentiality of your personal data is protected and that the terms of this privacy policy will continue to be complied with by the recipient.

Otherwise, we will process, disclose or share your personal data only if required to do so by law or in the good faith belief that such action is necessary to comply with legal requirements or legal process served on us or the website. By giving us your personal data, you agree to this arrangement. We will do what we reasonably can to keep your data secure. You have the right to opt out of our processing your personal data for marketing purposes by contacting us at privacy@webiny.com.

Although we try to provide protection, we cannot guarantee complete security for your data, and you take the risk that any sending of that data turns out to be not secure despite our efforts.

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for as described above in section 6, including for the purposes of satisfying any legal, accounting, or reporting requirements, and/or for as long as we have your permission to keep it. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements. In any event, we will conduct an annual review to ascertain whether we need to keep your personal data. Your personal data will be deleted if we no longer need it.

Webiny does not intentionally collect sensitive personal information, such as social security numbers, genetic data, health information, or religious information. Although Webiny does not request or intentionally collect any sensitive personal information, we realize that users might store this kind of information in a Webiny instance by pushing it to us through our libraries or API. If you store any sensitive personal information on Webiny’s servers, you are consenting to our storage of that information.

If you're a child under the age of 13, you may not have an account on the Website. Webiny does not knowingly collect information from or direct any of our Website or content specifically to children under 13. If we learn or have reason to suspect that a user is under the age of 13, we will close the child’s account.

Other countries may have different minimum age limits. If you are below the minimum age for providing consent for data collection in your country, you may not use Webiny.

Performance of a contract. The use of your information may be necessary to perform the contract that you have with us. For example, if you use our Websites to purchase Webiny product subscriptions or services, contribute to a project, create a profile, post and comment through our Websites, or request information through our Websites, we will use your information to carry out our obligation to complete and administer that contract or request.

Legitimate interests. We use your information for our legitimate interests, such as to provide you with the best content through our Websites and communications with users and the public, to improve and promote our products and services, and for administrative, security, fraud prevention and legal purposes.

Consent. We may rely on your consent to use your personal information for certain direct marketing purposes, such as sending you newsletter updates about Webiny products. You may withdraw your consent at any time through the unsubscribe feature provided with each marketing email or by contacting us at the addresses given at the end of this Privacy Notice.

Webiny only discloses potentially personally-identifying and personally-identifying information to those of its employees, contractors, and affiliated organizations that (i) need to know that information in order to process it on Webiny's behalf or to provide services available on the Website, and (ii) that have agreed not to disclose it to others.

Please note, email and IP addresses of users of a Webiny deployment may be shared with the respective users of that deployment.

Webiny will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Other than to its employees, contractors, and affiliated organizations, as described above, Webiny discloses potentially personally-identifying and personally-identifying information only when required to do so by law, or when Webiny believes in good faith that disclosure is reasonably necessary to protect the property or rights of Webiny, third parties, or the public at large.

Webiny takes measures reasonably necessary to protect against the unauthorized access, use, alteration, or destruction of potentially personally-identifying and personally-identifying information.

Webiny at its sole discretion may make use of company logos where those companies are using the software that we provide. If you have concerns over the use of your logo, please email privacy@webiny.com.

Our employees, contractors and affiliated organizations that process information for us as described above may be located in regions other than your home country; by using the Website, you consent to the international transfer of your information by Webiny. Webiny will take appropriate steps to ensure that transfers of personal information are in accordance with applicable law and carefully managed to protect your privacy rights and interests.

Our carefully selected partners and service providers may process personal information about you on our behalf as described below:

We periodically appoint digital marketing agents to conduct marketing activity on our behalf, such activity may result in the compliant processing of personal information. Our appointed data processors include: (i) Prospect Global Ltd (trading as Sopro) Reg. UK Co. 09648733. You can contact Sopro and view their privacy policy here: http://sopro.io. Sopro are registered with the ICO Reg: ZA346877 their Data Protection Officer can be emailed at: dpo@sopro.io.

If you are a registered user of the Websites and have supplied your email address, Webiny may occasionally send you an email to inform you about security, system information, new features, solicit your feedback, or send Webiny product updates. We primarily use our blog to communicate this information, so we aim to keep this type of email communication to a minimum. An unsubscribe link is located at the bottom of each marketing email to allow recipients to update their email preferences and to opt out of such emails.

If you send us a request (for example via a support email or via one of our feedback mechanisms), we reserve the right to publish your request in order to help us clarify or respond to your request or to help us support other users. We will not publish your personally-identifiable information in connection with your request.

A cookie is a string of information that a website stores on a visitor's computer, and that the visitor's browser provides to the website each time the visitor returns. Webiny uses cookies to help Webiny identify and track visitors, their usage of the Websites, and their Website access preferences. Webiny visitors who do not wish to have cookies placed on their computers may set their browsers to refuse cookies before using the Websites. Disabling browser cookies may cause certain features of Webiny's websites to not function properly.

Certain pages on the Website may set other third party cookies. For example, we may embed content, such as videos, from another site that sets a cookie. These sites set their own cookies and we do not have access or control over these cookies. The use of cookies by third parties is not covered by our Privacy Notice.

We may use third party tracking services, but we don’t use these services to track you individually or collect your personally identifiable-information. We may use these services to collect information about how the Website performs and how users navigate through and use the Website so we can monitor and improve our content and Website performance.

Third party tracking services gather certain simple, non-personally identifying information over time, such as your IP address, browser type, internet service provider, referring and exit pages, timestamp, and similar data about your use of the Website. We do not link this information to any of your personal information such as your user name.

"Do Not Track" is a privacy preference you can set in your browser if you do not want online services to collect and share certain kinds of information about your online activity from third party tracking services. Webiny does not track your online browsing activity on other online services over time and we do not permit third-party services to track your activity on our site beyond our basic tracking, which you may opt out of. Because we do not share this kind of data with third party services or permit this kind of third party data collection for any of our users, and we do not track our users on third-party websites ourselves, we do not need to respond differently to an individual browser's Do Not Track setting.

We understand that users from other countries may have different expectations and rights with regard to their privacy. For all Website visitors and users, no matter their country of location, we will:

If you are located in the European Union, you are entitled to the following rights with regard to your personal information and data:

Additional rights that may apply to you in certain instances:

To exercise your privacy rights, you can email us at the address given below in the ‘Contacting Webiny About Your Privacy’ section of this Privacy Notice.

If you already have an account on the Websites, you may access, update, alter, or delete your basic user profile information by logging into your account and updating profile settings.

Webiny will retain your information for as long as your account is active or as needed to perform our contractual obligations, provide you services through the Website, to comply with legal obligations, resolve disputes, preserve legal rights, or enforce our agreements.

Please note that due to the open source nature of our products, services, and community, we may retain limited personally-identifiable information indefinitely in order to ensure transactional integrity and non-repudiation. For example, if you provide your information in connection with a blog post, GitHub issue or comment, we may display that information even if you have deleted your account as we do not automatically delete community posts. Also, as described in our Terms of Use, if you contribute to a Webiny project and provide your personal information in connection with that contribution, that information (including your name) will be embedded and publicly displayed with your contribution and we will not be able to delete or erase it because doing so would break the project code.

If you have questions or concerns about the way we are handling your information, or would like to exercise your privacy rights, please email us with the subject line "Privacy Concern" at privacy@webiny.com where we will respond within 30 days of receiving your message.

Although most changes are likely to be minor, Webiny may change its privacy notice from time to time, and in Webiny's sole discretion.

We may also provide notification to users who have provided us email addresses of material changes to this Privacy Notice through our Website. Webiny encourages visitors to frequently check this page for any minor changes to its Privacy Notice. Your continued use of this site after any change in this Privacy Notice will constitute your acceptance of such change.