Support
Email Support
Our email support includes start of resolving of reported issues within 24-72 business hours.
Priority support includes start of resolving of reported issues within 24 business hours. You can submit your report to support@webiny.com
Questions and Answers Forum
Each Webiny client automatically has rights to post and ask questions on our Q&A support forum. Regular visitors can only read the forum threads and panels.
You can see the Q&A Forum here.
Ticketing System
You have the option to submit tickets through the built-in ticketing system and track responses by the Webiny support team.
Automatic Bugreport
Each time something "awkward" happens, Webiny automatically reports what happened and sends the report to the support and core development team. Don't worry, we are always here to fix any critical issues, ensuring your website and data are safe.
API Documentation
If your designer or development team work on Webiny themes or custom modules, they have complete documentation of how Webiny works.
VIP Services
There's one option for the top-clients (see: VIP Services). We can provide premium support that includes: onsite support, 24hr site monitoring and onsite training for your team. This is a custom service, so, if you need that much power, contact our sales team - sales@webiny.com
Do you need a Content Management System?
Webiny makes it easy to create and manage websites.
You'll get a ton of additional features.
Best of all, it's free!